GBW Solutions

GBW Solutions (GapBuster Worldwide), headquartered in Melbourne, Australia, is the market leader in customer experience management. The GBW team is dedicated to helping their clients track and improve customer experience by using a range of advanced products and services to ensure insights are accurate, current and applicable. GBW operate globally with a field force of more than 400,000 independent mystery shoppers and auditors. GBW was acquired by Sonata Software in 2020.