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TECHNOLOGY / SAAS WHITE PAPERS

Quarterly insights: Software as a Service
SaaS valuations continue to decline despite solid growth outlook
Our SaaS universe stocks dropped 30.3% on average in the June quarter, and the average SaaS company enterprise value multiple of estimated 2022 revenue at the end of the quarter dropped to 7.5 from 11.2 at the end of the March quarter and to 5.9 for 2023 estimated revenue from 8.7 last quarter. At the same time, the estimated revenue growth outlook for our universe is essentially unchanged. The correlations between growth rates and revenue multiples continued to deteriorate during the quarter. We believe this reflects SaaS stocks being indiscriminately dumped by investors. Higher correlations prevailed for years prior to 2022. To the extent the correlations revert toward the norm, we think it will be mainly due to investors becoming more discriminating in valuations rather than a re-rating of the entire sector. As such, we believe individual stock selection could be more highly rewarded than buying a SaaS index. We provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
Mentoring and coaching tech: Key to scaling learning and development
While we expect the labor market to cool from its recent torrid levels, the fundamentals underpinning the long-term war for talent aren't going away anytime soon. That means employers continue to become more attuned to the importance of personalized learning for organizational performance and employee engagement and retention. A key mode of personalized learning is coaching and mentoring. We believe employers are increasingly investing in coaching and technologies that enable well-targeted mentoring for employees below the C-suite level. This portends a favorable environment for companies that enable employers to deliver coaching and mentoring in a more effective and targeted manner. We examine the underpinnings of this trend and profile several companies that automate elements of coaching and help optimize internal mentoring programs. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Takeaways from RSA 2022
At the first in-person RSA show since February 2020, we identified several takeaways that reflect how cybersecurity has both changed and stayed the same over the past two years. The complexity of the cybersecurity environment and cybersecurity threats have increased since the beginning of the pandemic. The cybersecurity market grew through the pandemic, and growth probably accelerated. While the outlook is positive, the mood of the conference was that the sector is recession-proof. We think of the market as more recession-resistant and are concerned sentiment will be too bullish should the economy continue to weaken. The shortage of cybersecurity talent continues, leading to weakened security and demand for cybersecurity solutions that enable companies to achieve adequate cybersecurity with fewer internal personnel. The cybersecurity market has become more concentrated among a handful of large players. Software bill of materials (SBOM) is an emerging, interesting area that helps organizations deal with the increasing interdependence of software products and systems. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Rapid growth ahead for dedicated third-party device management providers
Today, most IoT companies selling proprietary hardware standalone or as part of a complete solution use internally developed software to manage their devices. This is despite the fact device management functionality is fairly standard across vendors, meaning there is little opportunity to add value or differentiate on the basis of capabilities. IoT companies could thus achieve substantial cost savings by buying this software from dedicated device management providers. A handful of companies are now emerging to offer device management software as a service. Given the importance of device management software and the advantages of procuring the software from dedicated third-party providers, we expect these providers to see strong growth in the coming years. We outline what device management software is, the advantages of procuring it from dedicated third parties, and why we think now is the moment for outsourced device management to see substantial adoption and growth. We also profile the leading device management software providers. We include an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Opportunities for tech providers as automakers increasingly sell direct
While electric vehicle technology grabs auto sector headlines, other substantial changes underway include the shift toward automakers selling directly to consumers and the introduction of alternatives to traditional sales and leasing business models. As this shift continues, we expect to see strong demand for technology that enables automakers to initiate, manage and optimize direct interactions with car buyers and owners. We profile several companies we see as among the leading innovators in the market for such technology, some of which also serve franchise dealers and independent repair shops. Alternative consumption models, such as subscription auto services, appear to be a natural extension of this transformation, representing another compelling opportunity for enabling-technology providers. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
Valuations plunge despite stronger growth expectations
A group of SaaS companies we consider most relevant for analyzing SaaS company growth expectations provided average 2022 revenue growth guidance of 25.7%, 2.6 points higher than the average for 2021 guidance. Despite this, the average stock price for our broad SaaS universe declined 20.2% in the March quarter, making it one of the hardest-hit groups in the recent market downturn. The average enterprise value multiple of estimated 2022 revenue for the group at the end of the March quarter dropped to 11.2 versus 13.9 last quarter. Given the generally solid guidance provided by our SaaS universe companies, which are also growing much faster than the broad market, we believe investors will migrate back to the sector once they are convinced price bottoms are in place and positive momentum has returned. We provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Demand accelerates in 2021, notably strong growth at larger firms
We present our annual analysis of publicly traded, enterprise-focused cybersecurity firm performance. We highlight that 2021 revenue grew 27%, a notable acceleration from 2020's 19.8% growth and 2019's 20.3% growth, and that actual 2021 revenue exceeded initial guidance by an average 7% and a median 6%, suggesting robust overall demand has only increased. We also highlight the emergence of two giants in the cybersecurity sector, something that hasn't happened previously in the sector's history. With this change, the cybersecurity market structure is for the first time beginning to look more like many other software markets, where a few megacap leaders dominate and many smaller players fill emerging voids. We examine the correlations between top- and bottom-line outperformance and stock price performance. Our analysis of one-, three-, and five-year cybersecurity stock performance through March 28, combined with other elements of our sector analysis, points to prospects for the group to outperform the broader indexes over longer time frames than we've seen historically. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: E-commerce optimization
Brands increasingly embrace g-commerce
Consumer brands and mobile game companies increasingly appreciate the potential to sell real-world goods inside online games. The enormous and diverse nature of the mobile game player user base combined with the large amount of time players spend in games makes online games an outstanding channel for engaging with consumers and generating additional revenue for both brands and game companies. True g-commerce is built around the understanding that players are in the gaming environment to play games, not shop. To that end, g-commerce interactions and transactions happen entirely within games, and g-commerce technologies focus on presenting ads and enabling in-game purchases in ways that are both highly effective and minimally disruptive. We believe g-commerce is gaining momentum and see an increasing number of brands set to launch dedicated initiatives. We highlight key g-commerce-related functions we expect to see broad adoption and profile some of the companies providing these capabilities. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Finance automation platforms still winning as enterprises battle to attract, retain finance pros
There is a drought of finance talent across roles and levels, from entry-level to chief financial officer, amidst strong demand. Besides increasing compensation, talent-starved enterprises can compete by making finance roles more intrinsically rewarding with financial automation platforms that enable finance professionals to spend more time on tasks that involve human judgment and creativity. Even ignoring the need to attract finance talent, enterprises see many compelling reasons to invest in financial automation tools. Prominent among them is reducing risk and cost of business disruption due to employee turnover. Platforms that deliver significant value to finance departments include accounts payable and receivable automation and expense management. We highlight several innovative companies in these and related areas. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
Is the SaaS multiple decline nearing an end?
SaaS stocks declined 8.3% in the December quarter, significantly underperforming the S&P 500's 10.6% gain (and the proxy WCLD is down another 7.5% since Dec. 31). The average enterprise value multiple of estimated 2021 revenue decreased to 18.5 from 20.6 last quarter, which was its peak. At this point, we will start focusing on 2022 and even 2023 multiples. Due to the expected rapid growth of our SaaS universe, the average multiple for 2022 drops to 13.9 from 15.7 at the end of September. Since our last report, we added Certara (CERT), Couchbase (BASE), EngageSmart (ESMT), EverCommerce (EVCM), ForgeRock (FORG), Freshworks (FRSH), Instructure (INST), Paymentus (PAY) and PowerSchool (PWSC) to the universe and removed CornerstoneOnDemand and Medallia due to their acquisition. This brings our SaaS universe to 82 names. We provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Wi-Fi sensing: Ubiquitous hardware, improving capabilities suggest mass adoption on the horizon
In our two most recent Internet of Things (IoT) reports, we examined two technologies – cameras and microphones – that can be used in place of traditional sensors to capture data. Here, we continue to explore this theme, moving beyond image and sound to Wi-Fi sensing, or using Wi-Fi networks as sensors. The world is beginning to wake up to the fact that the Wi-Fi devices we use for the simple purpose of accessing the internet and transmitting data actually represent an enormous untapped resource for sensing the environment around us. Wi-Fi’s pervasiveness, both in terms of where it is already deployed and its complete environmental coverage, means it is an inexpensive and flexible resource for “seeing” and measuring the world and gives rise to compelling applications for Wi-Fi sensing in areas like security, automation and wellness. We highlight a few of the companies targeting this emerging market and its transformational potential. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Demand for data diodes' extreme security likely to accelerate
Trends and challenges around cybersecurity, critical infrastructure and industrial assets mean there is a growing number of situations where data diodes - network hardware devices that use the laws of physics to ensure a one-way data flow - will be optimal cybersecurity solutions. The decision on whether to use data diodes is typically driven by an assessment of the value of precluding either inbound or outbound data flow versus certain inefficiencies, limitations and costs inherent in using data diodes. While we don't foresee a major inflection point for data diode demand in the near term, we do foresee an eventual tipping point where cost reductions, expanded protocol support and creative solutions to management challenges aggregate to substantially eliminate the tradeoffs for a much broader range of applications and make data diodes a compelling choice. We highlight four data diode vendors that target a variety of constituents in the market. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
Freelance marketplaces an essential element of the future talent tech stack
Several forces are converging to make the future of the workforce increasingly fluid. Freelance marketplaces are emblematic of this fluidity, enabling companies and workers to engage far more dynamically than in traditional employment. The benefits of freelance marketplaces for buyers include the ability to quickly scale labor up or down, to quickly and efficiently source highly specialized skills, and to tap a larger talent pool than with traditional employment. Benefits for freelancers include greater flexibility in how, when and where they perform work and often greater earning potential. The emergence of multibillion dollar publicly traded freelance marketplaces highlights the enormous demand. However, there are numerous thriving smaller freelance marketplaces that specialize in one or a subset of related freelance segments that have exciting growth prospects. We summarize how freelance marketplaces work and profile several of these specialized freelance marketplaces. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Tech has emptied offices; it can refill them, too
As the pandemic engulfed the world, workers and businesses found they could function remarkably well by using technology to conduct business almost entirely outside the traditional office. Among the most obvious impacts of this shift is a glut of unused office space. While technology enabled the worker exodus and likely forever changed how and where work is done, it can also help landlords devise and implement new strategies for attracting and retaining tenants in this new world. One area where technology can be key is helping landlords quickly and efficiently reconfigure space to better address companies' new and more fluid space needs. Another area is technology that enhances the value tenants and their employees derive from the space they continue to use. We expect companies that provide these technologies to see strong growth in the coming years as landlords invest heavily to address the substantial changes in the office market. We profile several such companies. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: E-commerce optimization
To respond to commoditization and sustain growth, point solutions give way to end-to-end strategies
Point solutions have dominated the e-commerce technology market for nearly two decades. With their singular focus on just one component of the e-commerce process, point-solution technology providers can amass deep expertise, concentrate organizational effort, and rapidly evolve to create best-of-breed capabilities. In the past few years, however, the balance has begun to shift toward end-to-end solutions. We see several factors prompting this shift, including commoditization of some point solutions, the drive to sustain or accelerate revenue growth, the need to profitably deploy cash accumulating on balance sheets, diminished concerns about channel conflict, and an increasing appreciation of the value companies can create by owning data streams from multiple e-commerce technology functions. We highlight some of the e-commerce technology areas we think will command the highest valuations and innovative companies leading in these areas. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
Mixed quarter for SaaS universe
SaaS stocks gave up most of their September-quarter gains in the month of September but still finished up 3.9% on average, beating the S&P 500, which was essentially flat. The average enterprise value multiple of 2021 estimated revenue increased to 20.6 as of Sept. 30, a new high for 2021 and up from 17.9 at the end of June. However, given the high revenue growth rates in our SaaS universe, the multiple of 2022 estimated revenue was 15.7 (compared to 14.1 at the end of June). In the quarter, we added newly public Confluent (CFLT), Doximity (DOCS), Marqeta (MQ), Monday.com (MNDY), SentinelOne (S), Sprinklr (CXM), Unity Software (U) and WalkMe (WKME) and removed Cloudera and Proofpoint due to their acquisition. This brings our SaaS universe to 74 names. We provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Signs of notable change in federal cybersecurity posture; who stands to benefit?
The U.S. federal government has generated a flurry of orders, pronouncements and guidelines over the past year aimed at helping government entities and the private sector deal with an increasing number of high-profile cyberattacks. The words are remarkably similar to what policy makers have written over the past 25 years. Most would say these policies led to actions that fell well short of their goals. Skeptics say this time will be no different, but we see several signs the current measures will create sustained momentum toward a meaningfully improved cybersecurity posture. We think prospects for this change bode well for companies that can tap into spending by the U.S. federal government as well as those that serve companies that supply and partner with the government, and we highlight some of the potential winners and losers from such a change. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
COVID-19 is a lit match in the tinderbox of workforce globalization
Nearly 18 months into the pandemic, no consensus has arisen on the extent to which workers who had previously worked on site will return to working in the office full time, work remotely full time, or do some of each. However, one clear trend we expect to emerge is accelerated workforce globalization: Building a global workforce brings a wide array of challenges, including dealing with myriad cultural practices, labor laws, compliance requirements and tax regulations. Helping employers address these challenges represents a substantial growth opportunity for a new cohort of tech companies that make employing a nationally diverse workforce fast and efficient. We highlight a number of these companies. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Labor, vehicle supply tightness drives more opportunity for tech in auto dealers
The pandemic accelerated dealers' adoption of technology, initially to serve customers during lockdowns and more recently to help provide access to maintenance, parts and other offerings amidst limited availability of vehicles and service personnel. We have observed rapid growth among two main groups of companies that provide this technology via SaaS platforms: customer engagement and diagnostic companies and service technician workflow optimization companies. We briefly profile these two areas and highlight interesting providers in each group. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
SaaS stocks rebound; how much upside remains?
SaaS stocks recovered in June, finishing the quarter with a 13.2% average gain and beating the S&P 500's 8.2% gain. With the exception of the cybersecurity stocks, our SaaS universe lagged earlier in the quarter as value names generally outperformed growth and momentum stocks in April and May. When longer-term interest rates declined after Federal Reserve comments on June 16, our SaaS universe seemed to get a boost. The quarter-end average enterprise value multiple of 2021 estimated revenue increased to 17.9 from 16.0 last quarter and beat the previous high of 17.6 in December 2020. However, given the rapid revenue growth of our SaaS universe, the multiple of 2022 estimated revenue drops to 14.1. We've added recent initial public offerings (IPOs) Coursera (COUR) and Qualtrics International (XM) to the Future of Work sector and removed Talend (TLND), which agreed to be acquired by Thoma Bravo in March. This brings our SaaS universe to 68 names. We also provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
RBVM - key to not getting crushed by the vulnerability boulder
Patching all an enterprise's cybersecurity vulnerabilities is a Sisyphean task that's only made harder by a scarcity of qualified cybersecurity personnel. Risk-based vulnerability management (RBVM) solution providers make it easier for enterprises to protect their business with vulnerability prioritization technology that optimally focuses their remediation efforts on the vulnerabilities that are most important in the context of each business. Several recent events highlight how the RBVM space remains as interesting and important as ever. We examine the considerations related to each of the three elements of the RBVM framework (vulnerabilities, assets and threats), some of the main approaches to RBVM, and some of the companies focused on moving solutions forward. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Sound monitoring: Overlooked capability offers significant utility
Despite the IoT market's intense focus on video capabilities, we think sound monitoring will garner notable traction driven in part by factors common to all areas of IoT, including declining hardware component and connectivity costs, more flexible and customer-friendly business models and improving technology. We highlight some markets where we think sound monitoring solutions, either standalone or in combination with other sensor technologies, will see strong growth. These include security and surveillance, smart city applications, correctional facilities, smart home and building applications. We also profile players in each of these areas. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
Talent acquisition technology: New ammunition in the re-escalating war for talent
After COVID-19 initially created a surge in unemployment last year, the supply of qualified workers relative to demand, which had already been tightening for years prior, resumed its tightening trend. One indicator of the imbalance hit its highest level in the past 15 years in April 2021. In some ways, COVID-19 exacerbated the tightening trend despite the economic dislocations it caused. As power in the skilled labor market shifts further to the supply side and employers increasingly compete for the best talent, technologies that help employers effectively find and attract the talent they need are more critical than ever. We discuss two companies that provide such technology: newly publicly traded ZipRecruiter (ZIP) and privately held Visage, a new First Analysis portfolio company. With no sign of a cease-fire in the war for talent anytime soon, we anticipate robust demand for such technologies. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Ensuring a better insurance market with InsurTech
The insurance industry historically has been characterized by manual processes, large agent-based sales forces, and slow, arbitrary and contentious claims processing. Increasingly, industry participants are using technology to automate the business. Myriad technology solutions add value for carriers, brokers, and insureds by improving underwriting efficiency, product quality, and claims processing speed and accuracy and by reducing insurance portfolio risk. We group these solutions into four categories based on their primary focuses: sales and underwriting, policy administration, claims processing, and risk management, and we highlight some of the interesting technology providers in each group. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
SaaS universe guidance looks conservative again for 2021
The 22.3% average 2021 revenue growth guidance for our SaaS universe (excluding vertical SaaS and other) is 9.6 points lower than average actual 2020 revenue growth. Typically, this initial guidance proves conservative. Even in the pandemic year of 2020, actual growth was 4.6 points better than initial guidance that suggested 2020 revenue growth would be 10.9 points less than in 2019. As we have noted before, we believe the pandemic reduced the average growth rate for our SaaS companies by 5-6 points (albeit with some notable variance among the constituents). We have added recent IPO C3.ai (AI) to our SaaS universe and removed Pluralsight (PS) and Slack (WORK), both as a result of acquisition. In March, Talend (TLND) agreed to be acquired by Thoma Bravo for $66.00 per share. SaaS stocks gave back gains in the second half of the March quarter after a strong start to the year. With market momentum shifted to value names, our SaaS stocks dropped an average 8.4% for the March quarter compared to a 5.8% gain for the S&P 500. We discuss these changes and also provide an overview of SaaS publicly traded stock performance and valuation.
Quarterly insights: E-commerce optimization
Brands using smartphones to step up direct consumer engagement
Brands deeply desire to be close to consumers but have avoided selling direct until recently for fear of upsetting traditional distribution partners. The tide has begun to turn as brands have stepped up online consumer engagement and direct sales efforts while increasing investments in technology. The ubiquity of smartphones and their increasing native support for legacy technologies such as QR codes and NFC tags suggests we are at an inflection point toward much greater direct consumer engagement by brands through physical objects, such as their products and signage, and significant investment in technology to enable these efforts. COVID-19 has also accelerated consumers’ embrace of online interactions and shopping. We believe most brands will subscribe to third-party technologies to ramp up their digital direct engagement efforts. We highlight several innovative technology providers supporting direct interactions that are likely to profit from this dynamic. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Not a micro segment: Microsegmentation's ability to protect the cloud is big opportunity
As bad actors have learned to take advantage of the freedom inside a protected environment and internal threats have become better understood, cybersecurity spend has rapidly expanded from protecting internal assets from outsiders to better controlling lateral data flows within protected environments. In a world where lateral data flows for a business process can now span on-premise infrastructure, a company’s own data center, third-party data centers such as AWS, Azure, and Google Cloud, and hosted cloud applications from third parties, microsegmentation is a key solution in the arsenal to protect business assets. While microsegmentation can be highly effective and has great promise, its relatively early stage of evolution combined with its complexity mean there is a long runway for the market to grow as innovative cybersecurity companies invest to introduce better solutions. We highlight just a few of the companies providing some of today’s leading solutions. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
Employee benefits: Key to taming the long tail on the COVID beast
Given the pandemic’s strains on workers’ physical, mental and financial health, which add to the long-standing problem of spiraling healthcare costs, it isn’t surprising workers are looking to their employers for more support on these fronts, particularly in the form of employment benefit programs. While employers understand the importance of ensuring their workers understand and derive value from benefits programs, helping employees optimize their choices is a complex undertaking, given almost limitless numbers of individual employee circumstances, preferences and combinations of benefits. A number of technology providers are well positioned to help address this challenge by providing decision-making and communication tools that make employees aware of their options and make optimal choices. We profile some of the exciting technology companies enabling these solutions. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Computer vision + still cameras to bring next stage of IoT growth
Computer vision has helped make video one of the hottest areas in IoT. That success has set the stage for computer vision to drive rapid growth in non-video camera-based solutions. In this next phase of growth, we think computer vision will find its greatest traction in applications that use still images or series of images captured at much lower frame rates than video. We profile a handful of the many areas where we think still-image-based computer vision solutions will see strong growth, including analog gauge reading at industrial sites, retail shelf management, crop health management, and manufacturing floor management, and we provide examples of innovative companies pioneering these markets. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Props for proptech as tech shows its chops in real estate
Property managers large and small are abandoning old-school ways of finding, qualifying and managing tenant relationships and running other aspects of day-to-day operations by adopting automated property management technology (proptech) platforms. In step with many other SaaS verticals, proptech SaaS is quickly evolving as providers innovate to improve property management efficiency. In this report, we focus on proptech firms primarily serving multifamily residential property managers. We categorize these platforms in three areas according to their primary use case – operations automation, engagement and alternative data – and profile some of the dynamic providers in each category. We believe proptech innovation will continue and property managers of all sizes will increasingly use these proptech platforms to make communication and transactions with tenants and other operations more efficient and productive and to use alternative data to better assess tenant risk, all contributing to greater property profitability. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Software as a Service
Deja Q: Pandemic effect on SaaS growth repeats in most recent quarter
Year-over-year revenue growth rates for our SaaS universe in the September quarter declined by 5.3 percentage points on average relative to March-quarter growth rates. This is similar to the average 5.9 percentage point decline seen in the June quarter compared to the March quarter for our current universe of SaaS companies. Since the June quarter was at the very beginning of the pandemic and included a nationwide shutdown, we were not sure whether the impact seen in the June quarter would repeat in the September quarter. Variation within the group was significant with some companies' growth rates doubling or tripling while others saw year-over-year revenue declines. We discuss these changes and also provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: E-commerce optimization
Better the second time around: Brands move to embrace re-commerce
Re-commerce, short for resale commerce, is a smaller market than the market for new goods but still sizeable at nearly $100 billion in the United States annually and growing quickly. Brands have been slower to adopt re-commerce than e-commerce marketplaces, other online retailers and traditional retailers. We think this will change within the next few years as brands recognize many compelling benefits of re-commerce. As brands undertake re-commerce initiatives, we believe most will elect to outsource the underlying technology given the technical capabilities required to build a proprietary capability are often outside their core competencies and outsourcing is generally more cost effective. We expect technology vendors in several areas to see strong demand from brands seeking to outsource all or part of their re-commerce efforts. We highlight several key technology areas likely to see the most interest and profile some innovative providers of these re-commerce technologies. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Cybersecurity powers through 2020 despite COVID-19
Despite the pandemic's disruptions - including shutdowns and worker displacements - business-focused cybersecurity company performance in terms of revenue growth, ability to beat guidance on the top and bottom line, and share performance was very similar to what we've seen in past years. We discuss one significant variance we identified - the outsized benefit cloud-migration-focused leaders showed in the magnitude of their guidance increases and the positive stock-price response. The overall continued stalwart performance in the face of the pandemic underscores the favorable qualities of the business-focused cybersecurity market. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
The talent treasure in the corporate backyard
A key element of workforce planning and an area where we believe many employers have significant room for improvement is optimizing talent mobility. Research shows that internal promotion has numerous benefits for both organizations and employees. But despite clear benefits from cultivating a robust internal talent mobility program, effective performance on this front remains elusive. Organizations face a number of hurdles in improving internal mobility, but we believe new technologies can help by better identifying employee competencies, skills gaps, and career aspirations and using that information to develop internal talent to match organizational priorities and to balance internal promotion with external hiring. We highlight several publicly traded and private companies offering innovative technology solutions for internal mobility and skills mapping. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
The new legal code: Legal software as a service
The advent of artificial intelligence has sparked the evolution of legal software-as-a-service (LSaaS) platforms from out-of-the-box contract creation utilities to tools that enable efficiency across the legal profession, including small practices, in-house corporate counsel and large international law firms. As early-stage companies innovate and large law firms direct more funds toward research and development, we anticipate substantial value creation in this sector by firms that focus their LSaaS platforms on specific industries or a lifecycle of contracts and documents for specific client categories. We highlight innovative LSaaS companies and initiatives in three LSaaS segments: non-lawyer users (mainly small and medium-size businesses), attorneys at smaller firms and other lawyers, such as in-house corporate counsel, and very large law firms that invest in proprietary AI-powered technology. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Crossing the chasm: Stationary and mobile offerings converge
For much of the history of the Internet of Things, the markets for stationary solutions, such as residential and commercial security cameras, and for mobile solutions, such as personal and commercial vehicle dashcams, have evolved mostly separately. However, Ring's recent expansion to vehicle telematics and video security products underscores a compelling value proposition and highlights a new opportunity. Drawing on our extensive work in telematics and residential and commercial security, we examine some of the factors that will likely affect which path companies choose. We highlight a handful of innovative video telematics companies that could be good candidates to be part of this convergence. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: E-commerce optimization
Faster growth for tech enabling stores repurposed for e-commerce
The rise of e-commerce has come at the expense of traditional retail. E-commerce, along with COVID-19 and several other factors, is likely to push traditional retail location closures to 20,000 to 25,000 in 2020, leaving retailers and landlords with a large and growing amount of empty retail space. A portion of this space is being repurposed for e-commerce, creating opportunity for technology vendors that enable these businesses. We explore the trend to repurpose physical stores for e-commerce and highlight some specific technology companies likely to profit from this tailwind. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
Financial SaaS a key part of the fraud solution
The recent implosions of Luckin Coffee and Wirecard, among others, due to fraud indicate efforts by management teams and auditors to detect financial errors and malfeasance continue to fall short. The problem is only worsened by the COVID-19 pandemic. We believe financial software-as-a-service (SaaS) will become a more important tool in minimizing the risk of fraud in companies and other organizations of all sizes. In particular, automated financial close and internal fraud detection software reduce the opportunity for error and manipulation by minimizing manual accounting processes and highlighting inconsistencies and anomalies in transactions. We provide a brief overview of these two solution categories and the role they play in mitigating fraud risk, and we highlight some representative providers. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
Lower-cost, employment-focused learning will take center stage in the post-COVID-19 world
Stagnant enrollment is just one of several long-term trends that had many traditional colleges struggling long prior to the COVID-19 crisis. Between these trends and the seismic shock of COVID-19, the outlook for many traditional colleges will likely remain cloudy. Participation in shorter, career-relevant, mostly online learning programs has been increasing for some time and skyrocketed when the pandemic hit. The shortfall of workforce digital skills relative to employer needs is increasing employer demand for employees with specific skills certifications, and employers are investing in programs that promote such low-cost, employment-focused learning paths. In this report, we discuss the state of the industry and highlight a few key players that are shaping the response to recent trends. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Data loss prevention market heating up
A confluence of factors has contributed to an increase in activity in the data loss prevention (DLP) market. Key among these factors are the migration of data and computing to distributed cloud platforms, the advent of regulations that demand better data protection, and the explosion of remote computing that occurred as a large percentage of the workforce began working from home due to COVID-19. In this report, we discuss the handful of relatively mature cybersecurity players that have dominated the DLP market and several relative newcomers that appear well positioned to disrupt the market with new technologies and novel approaches. We provide a high-level overview of DLP technology and the DLP market and highlight a few of the new solutions that aim to make DLP more effective, easier to manage and less costly. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
ADT-Google smart home partnership likely to spark increased strategic, transaction activity
In this quarterly update, we highlight ADT’s (ADT) plans to combine its sales, installation, support and professional monitoring services with Google’s (GOOG) Nest product line and Google software to initially target residential security and other smart home market opportunities in the United States. The $450 million deal is the largest deal in smart home since Amazon’s (AMZN) $1 billion acquisition of Ring in May 2018. We discuss how the partnership may trigger an increase in smart home industry activity, including increased mergers and acquisitions, strategic investment, and new partnerships. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
White paper: Lending as a Service
SME funding gap driving demand for technology to turbocharge lending
There is a significant worldwide funding gap for small and medium enterprise (SME) working capital needs owing to a mismatch between the size of loans needed by SMEs and the cost associated with traditional banks’ lending practice that prevents banks from recouping the cost of extending credit with associated interest income and fees. In this white paper, we discuss how both public policy and private sector innovation will increasingly look to Lending-as-a-Service (LaaS) companies — companies that use technology combined with existing and new data sources to reduce the cost and risk of lending to SMEs and thereby expand the supply of funding – as a key to filling the SME funding gap. We estimate the U.S. LaaS total addressable market (TAM) at $1.2-2.0 billion with only 3-4% penetration and expect the TAM to grow at an 18% annual rate driven by several growth factors. We also discuss BILL, EPAY, LC, ONDK and 23 private LaaS providers aiming to transform SME lending with innovative technologies and data.
White paper: Video telematics
Large and underpenetrated market, stage set for strong growth
Video telematics, which uses camera technologies combined with traditional telematics capabilities and increasingly advanced driver-assistance systems, is experiencing a surge in adoption and is finally poised to see much stronger connection growth due a confluence of factors we discuss in this report. The market currently features over 50 video solutions providers, which compares to the several hundred in traditional telematics. We expect the number of video providers to rise significantly and for most of these to be successful in the near term due to the high return on investment (ROI). We discuss many of the industry players and include profiles of DGLY, MIXT, TRAK.L, TRMB, VRRM and 36 private companies.
Quarterly insights: Software as a Service
SaaS stocks outperform as the market searches for growth
As we forecast last quarter, our publicly traded SaaS universe outperformed the market during the pandemic. We discuss stocks viewed to be pandemic beneficiaries and highlight four companies with revenue multiples in the 37-50 range. We have also added 10 names to our SaaS universe and defined a new category for vertical SaaS (companies that target specific sectors). We also provide an overview of SaaS publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Internet of Things
Pandemic threat, similar health risks likely to boost cold chain solutions
Wireless cold chain solutions, which use IoT technology to monitor, track and manage the temperature of perishable goods across their supply chains, represent a large and relatively underpenetrated market opportunity. But adoption of wireless cold chain solutions has lagged relative to other IoT. The enormous societal resources being invested in developing and delivering COVID-19 treatments and vaccines – which often involve temperature sensitivity – is likely to further drive wireless cold chain solution demand. We foresee the wireless cold chain solution opportunity expanding to fill this need, and we highlight several public and privately held companies addressing these potentially high-growth opportunities. We also provide an overview of IoT publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: E-commerce optimization
E-commerce enablers and the pandemic tailwind
In this report, we examine how the COVID-19 pandemic is affecting the pace and magnitude of the shift toward online shopping and the resulting acceleration of investment in software-based services and tools that enable the online shopping ecosystem. With the imperative to sell online and the competitive bar for online selling rising, companies that enable these capabilities are seeing increased demand. We highlight a number of companies we believe are well positioned to benefit. We also provide an overview of e-commerce optimization publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Cybersecurity
Business of managing supply chain risks more critical than ever
Securing supply chains against cyberattacks is a challenge that has been gaining priority for many years. Recent developments such as trade wars, the COVID-19 pandemic, global human rights protests and increasingly sophisticated state-sponsored cyberattacks have further heightened awareness of the critical need to understand and address supply-chain vulnerabilities. In this report, we highlight several companies building innovative solutions in response to these challenges. We also discuss how the confluence of these forces, along with the inherently ever-evolving nature of risk, will make third-party risk management a large and fast-growing opportunity area for many years to come. We also provide an overview of cybersecurity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Enterprise productivity
SaaS for subscriptions has a pandemic tailwind
The subscription services sector is among the fastest-growing enterprise productivity sectors. This already rapid growth is being accelerated by the impact of COVID-19. In this report, we highlight companies and market subsegments poised to benefit from this unusual and powerful confluence of growth tailwinds. In particular, we discuss providers focused on the small- and medium-size enterprise segment and the growing trend of subscriptions for physical products. We also provide an overview of enterprise productivity publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Quarterly insights: Future of Work
The future of work is flexible
The world of work has been turned upside-down by COVID-19. While uncertainty rules, we believe it’s possible to extrapolate from trends that were beginning to emerge prior to the pandemic to a number of high-probability prognostications that portray a future of work that is more multi-modal, more flexible, and potentially more productive than work of the past. We discuss several early indicators of how worker productivity is being affected by the new ways of working and highlight how demographic differences among segments of the workforce may influence the future optimal mix of new and traditional work arrangements. These discussions point to promising areas of opportunity for technologies that address and capitalize on these changes, and we briefly highlight a number of companies providing these technologies. We also provide an overview of future of work publicly traded stock performance and valuation, sector M&A activity, and private placements during the quarter.
Human Capital Technology
Talent performance and engagement technology: Engaging and driving the modern workforce
Building on our work in Human Capital Technology, this white paper provides a deep dive into the world of performance management and employee engagement, analyzing the economic, demographic, and technology drivers underpinning rapid evolution in approaches and solutions and profiling selected companies we believe are well positioned to be category leaders.
Cybersecurity
The new Endpoint Security landscape: Exploring an important growth area
‘Endpoint security’ refers to directly protecting end-user-accessed, network-connected devices, such as laptops. It is arguably the most valuable and vulnerable segment of an organization’s infrastructure. In this white paper, we frame and assess the endpoint security landscape, discussing dynamics such as market drivers and the growth outlook, solution trends, hurdles facing next-gen market evolution, positioning of 25 or so private players, and an overview of eight key players.
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